questions, answered
Help Center
Quick answers to the most common questions about designing, arranging, and printing labels. Can't find what you're looking for? Email support.
getting started
What it is, what you get
What is Label Generator?
A browser tool for designing and printing custom labels.
Do I need an account?
No. The Arrange tool (uploading an image and tiling it on a sheet) works without sign-in. A free account unlocks saved designs, the visual editor, mail merge, and the full template library.
Is it free?
The Free tier stays free forever: 10 saved designs, 24 fonts, 16 templates, clean PNG and JPG export when your design uses only free features, plus a watermarked single-label PDF. Pro unlocks unlimited designs, all 48+ fonts, 46 templates, SVG and clean PDF export, mail merge, brand kits, and more.
the editor
Designing a label
What’s the difference between "Design" and "Arrange"?
Design (the editor at
/create) is where you build one label: text, shapes, images, QR codes, effects. Arrange (/arrange) is where you take a label image and tile it onto a sheet of paper (A4, Letter, or any custom size) for printing. Most workflows use both: design once, arrange many.Can I upload my own images and logos?
Yes. In the editor, open the Images panel on the sidebar and drag-drop or click to upload. Pro users can also save logos into a Brand Kit for reuse across designs.
How do I add a QR code or barcode?
Open the editor sidebar → Add Element → QR Code or Barcode. Paste the URL or data, pick a format (Code 128 / EAN-13 / UPC-A / Code 39 for barcodes), and click Generate. The element is added to your label and you can resize/rotate it freely.
printing
Getting it off the screen and onto paper
What paper sizes can I use?
A4 and US Letter are presets. Any other paper size is also supported. Enter custom width and height in mm or inches on the Arrange page. Bleed and crop marks (Pro) are available for professional printers.
How do I make sure my labels print at the correct size?
When printing the exported PDF, always choose Actual Size(also called "100%" or "None / No scaling") in your print dialog. Do NOT choose "Fit to page". That resizes everything and your labels will be wrong. If in doubt, print one test page and measure with a ruler.
Will my labels print at exactly the right physical size on every printer?
Yes, as long as you pick Actual Sizein the print dialog. The PDF carries exact mm dimensions. Every desktop and office printer we've tested respects those dimensions when scaling is off. Exception: consumer inkjets running in "fit to page" or "borderless" mode will distort. Print one test page first if you're printing a large run on an unfamiliar printer.
mail merge
Printing a list of unique labels
Connect data
Open the Mail merge panel from the left rail and either upload a CSV, start from scratch and type rows in the grid, or load a saved data set. Each row prints one label. The panel header shows the row count and how many layers are bound.
Bind your design
Right-click any text, image, or barcode layer and pick Insert variable. The layer reads from that column for every row. Right-click the chip on the canvas to swap columns or unbind. Text, image, and barcode bindings all live side by side.
Print one per person
When you have at least one binding, click Continue to Arrange. Arrange opens in merge mode with the sheet preview showing real, distinct rows on real label positions. Bleed, crop marks, paper presets, and the brand validator all work on top of the merged output. Export PDF produces one unique label per row, paginated across as many sheets as your list needs.
brand kits · pro
Keeping it on-brand
What's included in a Brand Kit?
A Brand Kit stores your brand's colors (with roles: Primary, Secondary, Accent, Neutral), fonts (with roles: Heading, Body, Accent), and logos (with variants: Primary, Mono-Dark, Mono-Light, Icon). Each Pro user gets 3 kits.
What is "Apply Brand"?
One-click remap of any design to match your brand kit. It replaces off-brand colors with the nearest match from your palette, swaps fonts to the role-appropriate brand font, and auto-picks the right logo variant for the background. Runs as a single atomic change with full Undo.
What’s the Brand Validator?
A pre-export check that scans your design for colors, fonts, and logos that don't match your brand kit. The header shield icon turns amber when something's off. On export, you can pick per-issue which ones to fix via the Brand Check dialog, then proceed. Keeps print-ready work on-brand.
billing & account
Subscriptions, refunds, and goodbyes
How much does Pro cost?
$8/month or $6.40/month billed annually ($76.80/year). All Pro features included, no per-seat or per-usage fees. See the pricing page.
Can I cancel anytime?
Yes. Open the dashboard → Billing → Manage Billing. You'll be redirected to the Stripe Customer Portal where you can cancel, update your payment method, or download invoices. Your Pro access stays active until the end of the current billing period.
What's your refund policy?
Annual plans: full refund within 14 days of purchase or renewal, no questions asked. Monthly plans: full refund within 7 days of initial purchase. After that, no prorated refunds but Pro access continues until period end. Full details in Terms §7.
Can I delete my account?
still stuck?
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Bug reports, feature requests, billing questions, or just confused. Any of it.
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