Terms of Service

These Terms of Service ("Terms") form a binding legal agreement between you ("you", "User") and Label Generator ("we", "us", "the Service", the operator of label-generator.io). By accessing or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Please read carefully. Section 14 contains a binding arbitration clause and a class action waiver that affect how disputes are resolved.

1. Definitions

• Service — the Label Generator web application, including the editor, arrange tool, brand kits, exports, and any related features at label-generator.io.
• Account — a registered user account created via our authentication provider.
• User Content — any text, image, design, brand kit, font, logo, or other material you upload, create, or store within the Service.
• Subscription — a recurring paid plan (monthly or annual) that unlocks Pro features.
• Free Tier — the no-cost tier with usage limits described on the Pricing page.

2. Eligibility

You must be at least 16 years old to use the Service. If you are using the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms. You may not use the Service if you are barred from doing so under applicable law (including sanctions and export control regulations).

3. Account registration and security

Some features require an Account. You agree to provide accurate information and to keep it up to date. You are responsible for all activity that occurs under your Account and for maintaining the confidentiality of your credentials. Notify us immediately at security@label-generator.io if you suspect unauthorised access.

4. Licence to use the Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your personal or internal business purposes. This licence terminates automatically if you breach these Terms.

5. Your User Content

You own your User Content. We claim no ownership in the designs, images, fonts, logos, or text you create or upload. You alone are responsible for your User Content and for ensuring you have the rights necessary to use it (including any third-party logos, photographs, fonts, or trademarks).

Limited licence to us. You grant us a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, transmit, display, and process your User Content for the sole purpose of operating and providing the Service to you (for example, to render previews, sync between devices, generate exports). This licence terminates when you delete your User Content or your Account, except for backups retained as described in the Privacy Policy.

No public sharing by us. We will not publicly display your User Content as marketing material or share it with third parties without your prior express consent.

Custom fonts — additional representations. If you upload font files (TTF, OTF, WOFF, or WOFF2) via the custom-fonts feature, you represent and warrant — at the time of each upload — that you own the font or hold a valid licence that permits the use you intend to make of it through the Service. You acknowledge that you are solely responsiblefor any licensing claims relating to fonts you upload. Each upload includes a required acknowledgement ("I own or have a licence") that supplements, and does not replace, this clause.

6. Acceptable use

You agree not to:

• Violate any applicable law, regulation, or third-party right (including intellectual property and privacy rights).
• Upload, generate, or transmit content that is unlawful, defamatory, hateful, harassing, fraudulent, sexually explicit involving minors, or designed to deceive (e.g., counterfeit certifications, fake regulatory marks).
• Use the Service to print labels intended to misrepresent product origin, contents, safety information, or regulatory compliance in a way that could harm consumers.
• Reverse-engineer, decompile, or attempt to extract source code, except as expressly permitted by law.
• Probe, scan, or test the vulnerability of the Service or breach security or authentication measures.
• Send automated requests at a volume that interferes with other users (rate limit: ~1 request/sec/user as a soft guideline; we may impose stricter technical limits).
• Resell, sublicense, or commercially redistribute the Service or its outputs as a competing product.
• Impersonate any person or entity, or misrepresent your affiliation.
• Use the Service to send spam, malware, or content that violates third-party communications laws (e.g., CAN-SPAM, GDPR Art. 7).

We may suspend or terminate Accounts that violate this section without prior notice.

7. Subscriptions, billing, and refunds

Free tier features and Pro tier features are listed on the Pricing page. Paid subscriptions are billed in advance via Stripe.

Auto-renewal. Subscriptions automatically renew at the end of each billing period (monthly or annually) at the then-current price unless you cancel before renewal. You can cancel any time through the Stripe Customer Portal accessible from your dashboard.

Refund policy:

• Annual subscriptions: full refund within 14 days of initial purchase or renewal, no questions asked. After 14 days, no refunds for the remaining annual period — you keep Pro access until period end.
• Monthly subscriptions: full refund within 7 days of initial purchase. After that, no prorated refunds for partial months.
• Statutory rights. EU consumers may have additional rights under the EU Consumer Rights Directive; nothing in this section limits those statutory rights.
• Service unavailability. Substantial, prolonged Service outages caused by us may, at our discretion, qualify for a credit or partial refund.

Taxes. Prices shown exclude applicable VAT, sales tax, or other indirect taxes, which Stripe will calculate and collect at checkout where required.

Price changes. We may change subscription prices. Any change applies only to renewals and will be announced by email at least 30 days in advance. Your existing billing period continues at the original price.

8. Intellectual property

The Service, including all software, design, branding, templates we provide, and accompanying documentation, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. Except for the limited licence in Section 4, no rights in the Service are transferred to you.

Templates and stock content. Templates we provide are licensed to you for use in your designs (commercial and non-commercial). You may not extract and redistribute templates as a standalone library or competing template product.

Third-party trademarks. Names, logos, and brand identifiers belonging to third parties (including but not limited to PANTONE®, which is a registered trademark of Pantone LLC) remain the property of their respective owners. Our use of spot-color reference values is for informational purposes only and is not affiliated with, sponsored by, or endorsed by Pantone LLC.

9. Copyright complaints (DMCA)

We respect intellectual property rights and respond to valid notices of alleged copyright infringement under the United States Digital Millennium Copyright Act (DMCA) and equivalent international law.

To submit a takedown notice, send the following to dmca@label-generator.io:

1. Identification of the copyrighted work claimed to have been infringed.
2. Identification of the allegedly infringing material with enough detail for us to locate it (e.g., a URL, design ID, or screenshot).
3. Your contact information (name, address, telephone, email).
4. A statement that you have a good-faith belief the use is not authorised by the copyright owner, its agent, or the law.
5. A statement, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorised to act on the owner's behalf.
6. Your physical or electronic signature.

Counter-notice. If your content was removed and you believe in good faith that the removal was a mistake, you may submit a counter-notice to the same address. We will follow the DMCA counter-notice procedure (17 U.S.C. § 512(g)). See also our dedicated DMCA / Copyright page.

We may terminate the Accounts of users who are repeat infringers.

10. Termination

By you. You may cancel your subscription and delete your Account at any time. Account deletion is available from your dashboard or by emailing privacy@label-generator.io.

By us. We may suspend or terminate your Account at any time if you breach these Terms, if continued provision of the Service to you would expose us to legal liability, or if we discontinue the Service. Where reasonable, we will give you advance notice and the opportunity to export your User Content.

Effect of termination. All licences granted to you terminate. Your User Content will be deleted as described in the Privacy Policy. Sections that by their nature should survive termination (including 5 last paragraph, 8, 11, 12, 13, 14) will survive.

11. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory or otherwise, including without limitation any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy of data, or quiet enjoyment.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses. We do not warrant that printed output will be color-accurate without your own press proofing. We do not warrant that any specific commercial result will be achieved through use of the Service.

Some jurisdictions do not allow the exclusion of certain warranties; to the extent such exclusions are not permitted, the warranties are limited to the minimum scope and duration permitted by law.

12. Limitation of liability

To the maximum extent permitted by applicable law, in no event will we, our affiliates, or our licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, business interruption, or substitute service costs, even if we have been advised of the possibility of such damages.

Our total aggregate liability arising out of or in connection with the Service or these Terms will not exceed the greater of (a) one hundred US dollars (US$100), or (b) the total amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow limitations on certain damages; in those jurisdictions our liability is limited to the minimum extent permitted by law. Nothing in these Terms excludes or limits our liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by our negligence, or any liability that cannot lawfully be excluded.

13. Indemnification

You will defend, indemnify, and hold harmless us and our affiliates, officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from (a) your User Content, (b) your use of the Service in violation of these Terms or applicable law, (c) your infringement of any third-party intellectual property or other right, or (d) your breach of any representation or warranty made to us. We will give you prompt notice of any such claim and reasonable cooperation at your expense; you may not settle any claim that imposes obligations on us without our prior written consent.

14. Governing law and dispute resolution

Governing law. These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Where you are a consumer in the EU, UK, or another jurisdiction with mandatory consumer protection law, that law also applies and prevails over conflicting provisions of these Terms.

Informal resolution first. Before filing any formal claim, you and we agree to attempt to resolve disputes informally by contacting legal@label-generator.io and engaging in good-faith negotiation for at least 30 days.

Binding arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively through binding individual arbitration administered by the International Chamber of Commerce (ICC) under its Rules of Arbitration, by a single arbitrator, with the seat of arbitration in Delaware, USA, and conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. You and we agree that any dispute will be brought solely in your or our individual capacity and not as a plaintiff or class member in any class, collective, consolidated, or representative action.

Exceptions. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information without first engaging in arbitration.

EU consumer notice. If you are a consumer resident in the European Union, the European Commission provides an Online Dispute Resolution platform available at ec.europa.eu/consumers/odr.

15. Force majeure

We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, war, terrorism, civil unrest, government action, labour disputes, internet outages, or failures of upstream providers.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced via this page and (for active subscribers) by email at least 30 days in advance. Your continued use of the Service after the effective date of changes constitutes acceptance of the revised Terms. If you do not accept the changes, you may cancel your subscription and stop using the Service.

17. Miscellaneous

• Entire agreement. These Terms together with the Privacy Policy constitute the entire agreement between you and us regarding the Service and supersede any prior or contemporaneous understandings.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be replaced by an enforceable one that most closely reflects the original intent.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets, with notice to you.
• No agency. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us.
• Notices to us should be sent to legal@label-generator.io. We will send notices to the email address associated with your Account.

18. Contact

Support: support@label-generator.io
Privacy: privacy@label-generator.io
Legal: legal@label-generator.io
DMCA: dmca@label-generator.io